Delivery Policy

Introduction

Thank you for shopping on this website.
To ensure clarity and transparency in relation to order fulfilment and delivery arrangements, the following Delivery Policy outlines how orders shipped to Australia are generally handled. Please review this information before placing an order.

This policy applies to orders with delivery addresses within Australia.

1. Delivery Coverage

Delivery is currently available within Australia, including:

• All Australian states and territories

• Metropolitan areas and most regional locations

Delivery to certain areas may be limited or subject to confirmation, including:

• Remote or low-access locations (such as parts of WA, NT, or remote postcodes)

If you are unsure whether delivery is available to your address, please contact customer support before completing your purchase.

2. Shipping Fees and Pricing Structure

Shipping fees are applied based on the order value shown at checkout:

• Orders of AUD 120 or above: shipping fee may not apply

• Orders below AUD 120 : a flat shipping fee of AUD 7 may apply

Product prices displayed on the website generally include 10% Australian Goods and Services Tax (GST).
Where applicable, deliveries are arranged using a DDP (Delivered Duty Paid) model.

Under this arrangement, additional customs duties or import-related charges are generally not required to be paid at the time of delivery.

3. Order Processing and Transit Time

Order Confirmation

• Orders completed before 6:00 pm (AEST) are typically confirmed on the same business day

• Orders completed after 6:00 pm (AEST) are usually confirmed on the next business day

Handling Time

• Orders are generally prepared for dispatch within 1–3 business days after payment confirmation

Delivery Partners

• Logistics services may be provided by third-party carriers such as DHL, FedEx, or UPS

• Tracking services are usually available once the order has been dispatched

Estimated Delivery Time

• Delivery typically occurs within 8–15 business days from dispatch

Actual delivery times may vary due to factors such as weather conditions, transport disruptions, peak logistics periods, or other circumstances beyond operational control.

4. Order Tracking

Once an order has been dispatched, a confirmation email is usually issued containing:

• Order reference number

• Carrier details

• Tracking link

Tracking information allows you to monitor shipment progress and view estimated delivery timeframes.

5. Price Transparency

• Displayed product prices generally include applicable GST

• Shipping charges and import-related costs (where applicable) are shown at checkout

• Orders using the DDP model are structured to avoid undisclosed charges

• The checkout page provides a clear summary of the total payable amount

6. Delivery Issues and Receipt Check

Upon delivery, customers are encouraged to inspect the parcel condition.
If any of the following issues are identified, please retain photographic evidence and contact support within 48 hours:

• Parcel not received or delivered to an incorrect address

• Severe external packaging damage

• Product damage or abnormal condition

Requests are assessed based on the circumstances and supporting information provided.

Additional costs resulting from incorrect delivery details supplied at checkout may be the responsibility of the customer.

7. Order Changes and Cancellations

Before Dispatch

• Requests to amend delivery details or cancel an order may be submitted within 72 hours of placing the order

After Dispatch

• Orders that have already been shipped generally cannot be modified or cancelled

• Post-delivery options may be available under the applicable Returns, Refunds and Exchanges Policy

8. Contact Information

If you have questions regarding delivery arrangements, please contact:

• Address: 6617 W PECK DR, GLENDALE, AZ 85301-4917

• Phone: +1 (469) 236-6996

• Email: sav@mobirona.com

• Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)