Order Cancellation Policy

Overview

This policy outlines how order cancellation requests are generally handled for orders placed through this website for delivery within Australia.
It is intended to support transparent order management prior to dispatch.

1. When a Cancellation May Be Requested

A cancellation request may be considered under the following conditions:

• The request is submitted within a reasonable period after payment, typically within 72 hours

• The order has not yet entered processing or dispatch

• Sufficient details are provided to allow identification of the order

Information commonly required includes:

• Order reference number

• Proof of payment

• A brief explanation for the cancellation request

Whether a cancellation can be accepted depends on the actual order status at the time of review.

2. Situations Where Cancellation Is Generally Not Available

Cancellation requests are usually not accepted where:

• The order has already been dispatched or handed to a logistics provider

• Delivery has failed due to incorrect or incomplete address details supplied at checkout

If an order has already been shipped, post-delivery options may still be available in accordance with the Returns, Refunds and Exchanges Policy, where applicable.

3. How to Submit a Cancellation Request

To request an order cancellation, please contact customer support using one of the following channels:

• Phone: +1 (469) 236-6996

• Email: sav@mobirona.com

Including the order number, payment confirmation and a short explanation may assist with faster assessment.

4. Review and Refund Handling

After a cancellation request is received:

• A response is generally provided within a reasonable business timeframe, commonly 1–3 business days

• Refunds are typically applicable only to orders that have not yet been dispatched, or that are successfully intercepted or returned

• Where eligible, refunds are issued to the original payment method used at checkout

The time required for funds to appear in the account may vary depending on banking or payment provider processes and may take several business days.

If a refund has not been received within a reasonable period, customer support may be contacted for further clarification.

5. Privacy and Data Use

Personal information collected during the cancellation process is handled in accordance with:

• Privacy Act 1988 (Cth)

• Australian Privacy Principles (APPs)

Such information is used solely for order administration and after-sales support purposes, with reasonable measures applied to reduce unauthorised access or misuse.

Requests to access, correct or remove personal information may be submitted via the contact details below.

6. Contact Details

For questions regarding order cancellation or related processes:

• Address: 6617 W PECK DR, GLENDALE, AZ 85301-4917

• Phone: +1 (469) 236-6996

• Email: sav@mobirona.com

• Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)