Payment Methods

Introduction

This section explains the available payment options, processes, and important considerations to help Australian customers complete purchases safely and transparently. Please review these details before placing an order.

1. Available Payment Options

The platform currently supports the following payment methods:

• Visa

• Mastercard

Orders are settled in the currency displayed at checkout.
Other payment methods, including cash on delivery, bank transfer, or cryptocurrency, are not supported at this time.

2. Payment Security

Reasonable measures are applied to reduce risks during payment, including:

• TLS / SSL encryption to protect transaction data during transmission

• Processing payments through third-party gateways compliant with industry security standards

• No storage of full card numbers, expiry dates, or CVV codes by the platform

While reasonable security measures are implemented, online payment systems may still carry some inherent risk.

3. Pricing and Fee Transparency

• Product prices, applicable taxes, and shipping fees are displayed at checkout.

• Where applicable, prices may include Australian Goods and Services Tax (GST).

• For DDP (Delivered Duty Paid) orders, relevant import duties are usually included in the total amount.

• The platform aims to present the total payable amount clearly to avoid misunderstandings.

4. Payment Process

The payment procedure generally involves the following steps:

1. Confirm order items, delivery address, and total amount

2. Select an available payment method (Visa or Mastercard)

3. Enter required payment information, including card number, expiry date, and cardholder name

4. Submit and confirm the payment

Upon successful payment, a confirmation of your order is usually provided.
If payment fails, customers may try a different card or contact support for assistance.

5. Refunds

• Refunds, if applicable, are generally returned to the original payment method.

• The card used for the refund must remain valid.

• Refund processing and bank posting times may vary depending on financial institutions.

• If a refund is not received within a reasonable timeframe, customers should first check with their issuing bank or contact after-sales support for verification.

6. Customer Support and Contact

For assistance with payments or billing enquiries, customers may contact support during business hours:

• Address: 6617 W Peck Dr, Glendale, AZ 85301-4917

• Phone: +1 (469) 236-6996

• Email: sav@mobirona.com

• Business Hours: Monday to Friday, 09:00–12:30 / 14:00–18:00 (CET)