Thank you for shopping on this website.
To ensure clarity and transparency in relation to order fulfilment and delivery arrangements, the following Delivery Policy outlines how orders shipped to Australia are generally handled. Please review this information before placing an order.
This policy applies to orders with delivery addresses within Australia.
Delivery is currently available within Australia, including:
All Australian states and territories
Metropolitan areas and most regional locations
Delivery to certain areas may be limited or subject to confirmation, including:
Remote or low-access locations (such as parts of WA, NT, or remote postcodes)
If you are unsure whether delivery is available to your address, please contact customer support before completing your purchase.
Shipping fees are applied based on the order value shown at checkout:
Orders of AUD 120 or above: shipping fee may not apply
Orders below AUD 120 : a flat shipping fee of AUD 7 may apply
Product prices displayed on the website generally include 10% Australian Goods and Services Tax (GST).
Where applicable, deliveries are arranged using a DDP (Delivered Duty Paid) model.
Under this arrangement, additional customs duties or import-related charges are generally not required to be paid at the time of delivery.
Order Confirmation
Orders completed before 6:00 pm (AEST) are typically confirmed on the same business day
Orders completed after 6:00 pm (AEST) are usually confirmed on the next business day
Handling Time
Orders are generally prepared for dispatch within 1–3 business days after payment confirmation
Delivery Partners
Logistics services may be provided by third-party carriers such as DHL, FedEx, or UPS
Tracking services are usually available once the order has been dispatched
Estimated Delivery Time
Delivery typically occurs within 8–15 business days from dispatch
Actual delivery times may vary due to factors such as weather conditions, transport disruptions, peak logistics periods, or other circumstances beyond operational control.
Once an order has been dispatched, a confirmation email is usually issued containing:
Order reference number
Carrier details
Tracking link
Tracking information allows you to monitor shipment progress and view estimated delivery timeframes.
Displayed product prices generally include applicable GST
Shipping charges and import-related costs (where applicable) are shown at checkout
Orders using the DDP model are structured to avoid undisclosed charges
The checkout page provides a clear summary of the total payable amount
Upon delivery, customers are encouraged to inspect the parcel condition.
If any of the following issues are identified, please retain photographic evidence and contact support within 48 hours:
Parcel not received or delivered to an incorrect address
Severe external packaging damage
Product damage or abnormal condition
Requests are assessed based on the circumstances and supporting information provided.
Additional costs resulting from incorrect delivery details supplied at checkout may be the responsibility of the customer.
Before Dispatch
Requests to amend delivery details or cancel an order may be submitted within 72 hours of placing the order
After Dispatch
Orders that have already been shipped generally cannot be modified or cancelled
Post-delivery options may be available under the applicable Returns, Refunds and Exchanges Policy
If you have questions regarding delivery arrangements, please contact:
Address: 6617 W PECK DR, GLENDALE, AZ 85301-4917
Phone: +1 (469) 236-6996
Email: sav@mobirona.com
Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)
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